Personal Data Protection – Use of the Website & Legal Notices

The Dealigence SAS operates as a travel agent under the brand name Passages Secrets via its website (the “Website”) and complies with the regulations applicable to its activity. [link to the General Terms and Conditions]

Publication Manager – Data Protection Officer

Isabelle Pioc


Legal Form

Simplified joint-stock company with a share capital of € 21,440.

Registered with the Registre du Commerce et des Sociétés (Companies Registry) of Paris under number RCS Paris 824 785 976.

NAF Code: APE 7911Z (Travel Agent).

Intra-Community VAT Number

VAT number 72 824 785976

Head Office

104 rue Doudeauville, 75018 Paris, France

Tel: +33 9 51 01 33 56

Registration in the Register of Travel and Stay Operators

Atout France under number IM075180072.

Professional Civil Liability

Hiscox provisional insurance policy n° RCAPST/PROV in the amount of € 1,500,000 per claim and per year.

Financial Guarantee

APST located 15 avenue Carnot, 75017 Paris, France

Web-hosting services

OVH located 2 rue Kellerman, 59100 Roubaix, France

Tel: +33 9 72 10 10 07


The photos included in the website come from the following royalty-free image banks: and

We also thank the Champagne Houses Philippe Martin, Jacquinot, Launois et Veuve Clicquot/Leif Carlsson, the Château de Sacy, the Royal Champagne, the National Domains of Chambord and Chaumont, the Houses Agnelle, Bernardaud, Chamberlan, Haviland, La Chapelle Saint-Martin, Le Domaine des Etangs, and Olivier Löser who have supported our development thanks to the images they have provided us.

Passages Secrets designs and organizes package tours and stays in France, as well as tailor-made travel tours. Passages Secrets markets and sells its services through its website or at the customers’ requests with a personalized quote, and hence pays particular attention to the protection of your personal data.

  1. Use of the Website

The user acknowledges that he/she uses the services of Passages Secrets for personal and non-commercial use.

The user acknowledges that he/she connects and uses the services offered at his/her own risk. The responsibility of Passages Secrets will not be sought concerning direct or indirect damages (financial losses, profits, exchange losses) that the user or a third party may suffer, for any reason whatsoever, due to his/her connection to the Website, the impossibility of accessing or connecting to the Website, or due to the Website being not functional.

In particular, it includes direct or indirect damages that may result from inaccurate content, errors, slowness or interruption in transmission, loss, disappearance or alteration of data, viruses, whatever their origin, intrusions by third parties, and more generally from the use of the Website or the inability to use it.

The user is invited to check that any file transmitted or recorded on the Website does not contain any viruses. He/She remains liable in the event of an infringement.

The Website is available on the basis of an “as is” service and is only accessible according to its availability.

Passages Secrets is in no way responsible if, due to the maintenance operations of the Website or for reasons beyond its control, the user cannot access the Website, or if such access is interrupted at any time whatsoever, or if any defect, beyond its control, prevents an operation from being carried out. Passages Secrets does not guarantee that the Website is free of computer viruses or other anomalies beyond its control.

  1. Links to other websites

Any links to other websites do not engage the responsibility of Passages Secrets, the latter having no control over the content of these websites.

Consequently, Passages Secrets shall not be liable for any content, advertising, products, services or any other tool available on or from these websites or external sources that it has not verified or approved, nor shall it be held liable for any damages resulting from or in connection with the use of these links.

We invite you to refer to the personal data protection policies of each of these websites.

  1. Liability for content

Passages Secrets and/or its partners provide all content (such as images, sounds, videos, photographs, logos, trademarks, graphic elements, tools, software, documents and all other data) without warranty of any kind. The use of this Website is at the user’s own risk.

Passages Secrets makes every effort to provide users with available tools and/or reliable, accurate and complete information and/or content. However, Passages Secrets and/or its partners cannot guarantee to users the accuracy, completeness and/or timeliness of the information and/or content provided, nor the availability of these elements and tools.

Consequently, the responsibility of Passages Secrets and/or its partners cannot be engaged because of the use of the information and/or content provided and/or the tools made available on the Website.

Passages Secrets reserves the right, at any time and without notice, to update, supplement or delete all or part of the content of the Website for any reason whatsoever.

  1. Personal data

Passages Secrets collects and processes personal data about you when you purchase your travel package, in order to provide you with an experience perfectly adapted to your profile. The personal data collected is strictly necessary for the management of your travel.

Passages Secrets guarantees compliance with the General Data Protection Regulation or GDPR (European Regulation No. 2016/679 of 27 April 2016) which entered into force on 25 May 2018, and undertakes to respect the following principles:

  • Ensure transparency, fairness and legality in the processing and use of your personal data.

  • Limit the processing of personal data to specific, explicit and legitimate purposes.

  • Minimise the collection and storage of personal data with regard to the purpose of the processing operations.

  • Guarantee the accuracy of personal data and allow the client to delete or rectify them.

  • Limit the period of storage of personal data.

  • Technically ensure the security, integrity and confidentiality of personal data.

Passages Secrets informs you below of its personal data policy so that you can be fully informed of the processing carried out. You can therefore communicate your personal data in full knowledge of the facts before concluding your contract.

  1. Types of data processed

The personal data of the clients of Passages Secrets are those that make it possible to identify individuals directly or indirectly.

Passages Secrets thus collects the data essential to the organization of the trip such as:

  • Identification information: first and last name, date and place of birth, nationality, copy or passport details.

  • contact information: postal address, email, telephone number.

It may happen that the proper execution of your reservation and your stay by Passages Secrets requires so-called sensitive data, linked to health (food allergies).

The collection concerns the data of all travellers registered on the booking confirmation. The client concluding the contract, and disclosing the personal data of all travellers, is bound by the consent of all the physical persons registered on the same contract.

  1. Purpose of data processing

Your data is collected at the time of the booking of your travel and is used:

  • To book your travel arrangements.

  • To the proper execution of the tour or stay.

  • To monitor customer relations and optimise our services: sending newsletters, proposing new service offers or similar trips that may be of interest to you.

  • To produce statistics.

Personal information provided by customers is processed by Passages Secrets exclusively on the basis of the execution of the contract and on their explicit consent given for any commercial prospection.

If you object to the processing of your data, your reservation cannot be validated.

If you refuse your consent, you will not receive any commercial prospection unless you have already contracted with Passages Secrets. In such case, you may receive similar offers.

  1. Data transmission and data access

Passages Secrets is responsible for the processing of your data.

Your data may therefore be stored, processed and transferred:

  • To employees of Passages Secrets whose involvement is necessary for the performance of services or the follow-up of customer relations.

  • To our partners in order to carry out the tasks essential to the realization of the tour or the stay. These partners may include suppliers of booked services such as guides, hoteliers, restaurateurs, transporters. These suppliers are subject to the General Data Protection Regulation (GDPR) and will treat your data in accordance with their own privacy policy for the sole purpose of performing the tasks necessary for the execution of the tour or stay. We invite you to consult their data policies available on their websites where applicable.

  • Technical service providers (IT, web-hosting, email distribution, online payment provider).

These service providers are subject to compliance with the legislation in force. They shall act on instructions from Passages Secrets and may not have the data at their disposal for purposes other than those mentioned in Article 3.

Each of the parties responsible for processing the data on behalf of Passages Secrets provides sufficient guarantees to meet the requirements of the General Data Protection Regulation (GDPR).

Under no circumstances will personal data be transferred to third parties who do not interfere with the processing of data for the purposes described herein.

The data will not be transferred to service providers established outside the European Union.

  1. Length of data retention

The personal data collected are kept for the length of the contractual relationship and for the time necessary to meet any legal or regulatory obligation.

Passages Secrets may keep the data for up to 5 years.

  1. Your rights

You have the right to access, rectify, delete, oppose and transfer your data to Passages Secrets, which will reply as soon as possible and at the latest within 30 days. This period may exceptionally be extended by 2 months in the event of specific and justified reasons.

You may also request a limitation on the processing of the data collected and you also have the right to withdraw your consent at any time.

These rights may be exercised at any time by contacting Passages Secrets by post at the following address: 104 rue Doudeauville, 75018 Paris, France or by email

It is also recalled that any person may also file a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the supervisory authority competent in France for the protection of personal data, in the event of difficulties.

  1. Data security

The information collected by Passages Secrets is securely stored on the cloud of its OVH web-hosting provider in France.

When making online payments on the Passages Secrets website via your credit card, we guarantee that the payment is secured by Paypal, holder of the PCI DSS certification and authorized to store the customer’s bank details in order to complete the payment. We also guarantee that no bank details will be kept by Passages Secrets.

The Website is maintained and regularly updated to comply with any new regulations or legislation.

Passages Secrets undertakes to protect personal data by any appropriate technical and operational means in order to prevent any distortion, damage or intrusion by unauthorized third parties.

This protection will be carried out by any person likely to operate processing for the purposes mentioned in Article 3 above.

However, if the security of the data is violated by an accident or an illegal intrusion, Passages Secrets will notify the CNIL of the violation (destruction, loss, alteration, unauthorized disclosure) of the data within 72 hours. It will also notify this violation to the data subject if there is a high risk to its data.

  1. Cookies and trackers

A “cookie” is a text file that automatically stores information about your browser’s navigation on a website for 12 months, which you can read, delete or modify. It cannot be used to retrieve personal data from your hard drive, install a virus, be executed, read your email address or provide personal information.

The “cookie” is placed, during a visit to the Website, by the Passages Secrets server, on the user’s hard disk temporarily (“session cookie”, stored for the duration of the Website visit) or permanently (“permanent cookie”). In general, the “cookie” contains an identification number or code that allows the Website to recognize the user when they return to the Website. “Cookies” are not personal and only allow you to know the number of clicks of each user. To analyze the behavior of users of the Passages Secrets Website, we examine how you arrive and browse through our Website. However, this analysis does not concern personal data that allows us to know your identity or to attribute a user’s behaviour to an identified person.

You will be informed of the presence of “cookies” at the beginning of your browsing on the Website. You will then have the option to accept or refuse the use of cookies. At any time, you may change the connection settings of your internet browser (Tools / Internet options tab). The information collected during your browsing will allow us to compile statistics on visits and improve the services that Passages Secrets offers you.

External “cookies” linked to advertisements make it possible to monitor advertising campaigns to avoid their excessive repetition on the Website and to offer you advertisements similar to those in which you have shown an interest. The use of the Website is, of course, possible without “cookies”. Nevertheless, the use of “cookies” makes the use of the Website more user-friendly.